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Information about community support services that help improve the lives of vulnerable Victorians such as children and those living with a disability.

Health.vic

Health services information including planning, policy development, funding, regulation and activities that protect Victorians' health.

HousingVic

A website that makes it easier to find the right information about housing and housing assistance in Victoria.

Better Health Channel

Health and medical information that is quality assured, reliable, up to date, easy to understand, regularly reviewed and locally relevant.

Sport & Recreation Victoria

Information about Victorian sporting and recreation community, resources, events, venues and grants.

Seniors Online

A website and online community filled with useful information for older people in Victoria.

Funded Agency Channel

Supports the partnerships between the Department of Health & Human Services, Department of Education and Training and the organisations they fund.

Youth Central

A website with information of interest to Victorians aged 12-25, such as moving out of home, getting a drivers license, managing money and much more.

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Housing
- Homelessness
  Information for organisations that are funded by the department to provide homelessness support services.
- Rooming houses
  In Victoria, rooming house regulations have been made that include a suite of 11 standards for rooming houses.
- Social housing
  Social housing is owned and run by the government, housing agencies or not-for-profit organisations.
Disability
- NDIS
  The National Disability Insurance Scheme (NDIS) will significantly change the way disability services are provided in Victoria.
- Practice guidelines - NDIS and mainstream services
  DHHS has developed guidelines for frontline staff to support them in building their practice skills when working across NDIS and mainstream services.
- Self-directed support
  This support gives individuals and their families a greater voice - recognising that they know what will best meet their support needs.
- Community support
  There are a range of community services that people with a disability can access including community health, early childhood and education, and more.
- Accommodation
  We fund community service organisations to provide supported accommodation options for people with a disability.
- Aids & equipment
  People with a permanent, or long term disability can access subsidised aids, equipment, home, and vehicle modifications.
- Supporting families and carers
  We provide support for families of children with a disability and carers of adults with a disability.
- Protecting rights
  Disability service providers in Victoria are required to act compatibly with human rights, taking them into consideration whenever they make a decision.
- Specialist disability support
  Specialist support is available to help with matters involving multiple and complex needs or the criminal justice system.
- Service quality & improvement
  Ensuring supports best meet the needs of people, we work to strengthen and improve service quality across disability service providers.
- Registration requirements
  Disability service providers that hold a service agreement with us, under the Disability Act 2006, are required to be registered.
- Changing Places funding
  The Changing Places funding round for 2017 is now open - up to $100,000 is available to fund approximately 20 projects.
Children, youth & families
- Family and parenting support
  There is a range of family and parenting support programs for children from 0 to 17 years, and their families.
- Out-of-home care
  When children and young people cannot live with their families we provide out-of-home care, which includes adoption, permanent care and foster care.
- Leaving care
  Leaving Care has a range of services and supports to assist young people, to transition from out-of-home care to independent living and adulthood.
- Child protection
  Victoria has a child protection system designed to place the best interests of children at the center of all decision-making.
- Family violence
  The department provides both support services and violence prevention programs for people who have experienced family violence.
- Sexual assault
  We provide services for children, young people and adults who have experienced sexual assault, these include crisis care response and a phone crisis service.
- Youth programs
  We assist young people from 10 to 18 by providing programs like the Advance Schools Program – giving students the experience of volunteering in the community.
- Refugee minor program
  This program provides support for unaccompanied refugee children, assisting them and their relatives, or carers to develop settlement skills.
- Child and family services new funding model
  These changes are part of broader reforms to redesign child and family services.
- Register of community services
  Service providers that hold a service agreement with us, under the Children, Youth and Families Act 2005, are required to be registered.
For funded agencies
- Funded agency channel
  This information resource aims to operate as an inter-departmental website that objectively balances the needs of all parties.
- Reporting incidents
  How to report client incidents, privacy breaches or make a complaint to the department.
- eBusiness Portal
  Computer-based applications that are available for use over the Internet by management, staff and volunteers of funded agencies.
- Human services activity search
  A tool to give you quick access to specific activity sheets within Volume 3: Human services policy and funding plan 2015-18.
- Human Services Standards
  These standards and independent review process seek to ensure that people experience the same quality of service no matter which service provider they access.
- Creating child safe organisations
  These standards focused on strengthening organisations’ approaches to preventing and responding to child abuse.
- Client relationship management
  How to achieve effective client relationship management, including a range of helpful resources.
- How we work with funded organisations
  Working with funded organisations to sustain, strengthen and build working relationships, enables them to provide quality services.
- Planning your services
  Assistance for funded organisations to plan their local services including research links, planning statistics, maps and community plan datasets
- Workplace health and safety
  Workplace health and safety resources to help manage your organisations health and safety requirements.
- Procurement
  Information on the department's arrangements for the supply of goods and services in accordance with the policies of the Victorian Government Purchasing Board.
- Services Connect
  A small scale trial which focused on streamlining and simplifying access to human services to ensure that people are connected with appropriate services and supports.
Business & community
- Service partnerships and coordination
  Partnership and collaboration principles guide the working relationship between the department and the community services sector.
- Community involvement
  We encourage people to become involved in their communities through supporting initiatives such as the Men's Sheds program and Neighbourhood Houses.
- Fire risk management
  Our Fire Risk Management Unit focuses on providing safe and secure buildings for all department-owned and operated facilities in Victoria.
- Not-for-profit organisations
  Publications and resources which support the Victorian not-for-profit community sector to strengthen capacity, governance and sustainability.
- Tenders and procurement policies
  What the general principles around submitting tenders and proposals to the department are and how we manage these.
Workforce
- Fraud and corruption
  The department is committed to the integrity of the organisation and to a comprehensive and systematic approach to managing fraud and corruption risks.
- Practice resources
  Resources and advice on practice matters in relation to child protection and disability services.
- Workforce training
  As part of the workforce strategy, we aim to improve the qualifications, skills and career paths of workers in the community-managed industry.
- Emergency preparedness
  Responsibilities and considerations in preparing for, responding to and recovering from all types of emergencies.

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Commission for children and young people
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Address: 50 Lonsdale Street
Melbourne, Victoria, Australia 3000
Phone: 1300 650 172
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The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.

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Phone 1300 555 727 or visit www.relayservice.com.au

Department of Health and Human Services, State Government of Victoria, Australia © 2017