Child, youth and family services training

The provision of high quality training is central to improving outcomes for people accessing community-managed services.

Accessing training

Find instructions on how to access a particular course in the following individual course descriptions.

Cost

In general, most workshops cost $38.50 (GST inclusive) per participant. In some instances, this fee may be higher subject to the type of course on offer.

Dedicated training events implemented to support new initiatives generally do not attract a fee for participants.

Reimbursement of training costs

To ensure rural based workers can access training in metropolitan areas, the department provides reimbursement for travel, accommodation and meals. Conditions apply and reimbursements are limited to workers employed in nominated department funded programs. In some circumstances, prior approval is required.

We require a tax invoice made payable to the Department of Health and Human Services to process these reimbursements. The new claim form can be used for this purpose, but must include agency ABN and an invoice number.

Agencies will need to complete the relevant claim forms when making claims.

Training courses

  • Family violence training

    Domestic Violence Resource Centre (DVRC) is funded by the department to offer a range of family violence specific workshops for the sector. If you are interested in attending, contact DVRC directly on 9486 9866.

  • Opening Doors training

    Opening Doors training has been designed for entry point workers located at local area service networks.

    Supervision training has also been designed in accordance with the Opening Doors framework, to further develop the skills of team leaders and managers.

    This training is being progressively delivered on a regional basis.

  • Family Violence Protection Act training

    For information, contact the Domestic Violence Resource Centre (DVRC) directly on 9486 9866.

  • Common risk assessment framework training

    Common risk assessment framework training is designed to suit a range of professionals according to their level of engagement with victims of family violence.

    The 2 levels of training are:

    • Preliminary risk assessment - 4 hour session for mainstream professionals such as housing and disability workers, child protection workers, legal practitioners, primary and mental health professionals
    • Risk assessment for specialist family violence workers - 1 day session for practitioners working in a family violence specialist service or role.

    For more information, see the 'Courses' page on the Lookout website.

  • eCRAF training

    The eCRAF training module provides core knowledge on the integrated family violence system, and how to identify and respond to a victim of family violence.

    This module is free and can be undertaken by a wide range of individuals and organisations to support induction, refresher training and professional development.

    For more information, see the 'elearning' page on the Lookout website.

  • CRIS contracted case management

    The Client Relationship Information System (CRIS) contracted case management learning program equips CSO CCM staff with the fundamental skills required to utilise CRIS.

    This is a 1 day face to face workshop.

    2017 session dates

    Please book your free place using the Try booking system and searching for 'CRIS'.

    Venue

    Department of Health and Human Services Level 2 Training Rooms, 50 Lonsdale Street Melbourne, Victoria 3000.

    eLearning

    There is a new eLearning module currently under development to assist community service organisation staff with the use of CRIS. This eLearning tutorial will introduce new starters to CRIS and highlight the fundamental skills required to use CRIS for CCM for CSOs.

    This eLearning tutorial will be available from the My Agency page in the coming months. Please check back here for updates.

    CRIS user guides

    The following learning resources are hosted on the My Agency portal on the Funded Agency Channel website:

    • Contracted Case Managers – CRIS User Guide
    • CRIS(SP) – Fundamentals
    • Accessing the learning resources.

    Should you experience difficulty accessing My Agency, or for more information on how to access My Agency, please see the Accessing My Agency for funded organisations users on the Funded Agency Channel website.

  • CRISSP placement and support learning

    The Client Relationship Information System for Service Provider (CRISSP) Placement and Support Classroom learning program equips CSO Placement and Support staff with the fundamental skills required to utilise CRISSP.

    2017 session dates

    Please book your free place using the Try booking system and searching for 'CRISSP'.

    Venue

    Department of Health and Human Services Level 2 Training Rooms, 50 Lonsdale Street Melbourne, Victoria 3000.

    e-Learning

    There are 2 eLearning modules currently under development to assist placement and support community service organisation staff with the use of CRISSP. These eLearning tutorials will introduce new starters to CRISSP. It will also highlight the fundamental skills required to use CRISSP for placement and support CSO staff.

    The 2modules are:

    • CRISSP- Placement and Support
    • CRISSP – Kinship Care

    These eLearning tutorials will be available from the My Agency page in the coming months. Please check back here for updates.

    CRISSP and CRIS user guides

    The following learning resources are hosted on the My Agency portal on the Funded Agency Channel website:

    • CRISSP Placement and Support user guide
    • CRISSP Kinship
    • CRIS(SP) – Fundamentals

    Should you experience difficulty accessing My Agency, or for more information on how to access My Agency, please see the Accessing My Agency for funded organisations users on the Funded Agency Channel website.