The department has developed a new client incident management system (CIMS) that focuses on the safety and wellbeing of clients. From 15 January 2018, for department-funded organisations and Victorian-registered NDIS providers of disability and psychosocial supports, the new client incident management system (CIMS) applies.
- Access the CIMS incident report webform
- Access the CIMS client incident register for external funded organisations
- Access the CIMS client incident register for internal department delivered services.
Note: For easier access, just copy and paste these URLs to your desktop.
- Access the Client incident management guide (CIMS) (word)
- Access the Client incident management guide - out-of-home care addendum (CIMS) (word)
For CIMS help either call us on 1300 024 863 or email us on CIMS@dhhs.vic.gov.au
The new CIMS is being delivered in three phases, as follows.
- Phase one: development of a new Client incident management guide (word) and Client incident management guide – out-of-home care addendum (word)
- Phase two: the second phase has implemented the new CIMS across all in-scope department-funded organisations and NDIS providers from 15 January 2018
- Phase three: will implement the new CIMS across in-scope department-delivered services from mid-2018
Services in scope for CIMS
The new CIMS will apply to the following services, delivered by the department and our funded organisations:
Children, youth and family services
- Family and community services
- Out-of-home care
- Secure welfare
- Statutory child protection services
- Individual support
- Information, planning and capacity building
- Targeted services
- Residential accommodation services
- Victorian approved National Disability Insurance Scheme providers of disability and psychosocial supports.
- Aged care and carer’s support services
- Alcohol and drug treatment services
- Community palliative care services
- Home and community care (HACC) services for people aged under 65 and under 50 for Aboriginal people)
- Mental health community support services (MHCSS)
- Sexual health prevention services.
Housing and community building services
- Department managed housing
- Homelessness assistance
- Long-term housing assistance
- Refugee minor program
- Youth services
For more information, see the Client incident management guide (word) in Related resources.
Victoria's quality and safeguards arrangements will remain during transition to full scheme roll-out in 2019. This means that NDIS providers are required to comply with the new CIMS.
For full details of services in and out of scope for the CIMS, see Related resources for the Client incident management guide (word).