Registration requirements for disability service providers

The register of disability service providers identifies the disability service providers that are required to comply with the conditions and provisions of the Disability Act 2006.

In most cases, the requirement to apply for registration as a disability service provide will be stipulated as a condition of funding.

Entities that apply for initial registration under the Act must demonstrate their capacity to comply with the Human Services Standards (gazetted as Department of Health and Human Services Standards). This is done through our self-assessment report and quality improvement plan, along with the file audit tools.

Registered organisations are required to demonstrate compliance with the standards at the time of renewal of registration.

Service providers must also undertake an independent review within 12 months of registration.

Note: A self-assessment and independent review within 12 months of registration is not required where a service provider, with the our approval, is exempt from an independent review or accreditation against the standards that has already been achieved.

Register of disability service providers

Section 46 of the Disability Act 2006 requires us to keep and make publicly available a register of disability service providers.

The register is a list of our funded organisations that deliver services specifically to persons with a disability. The details required to be kept on the register include the disability service providers:

  • Name
  • Address
  • Contact details.

The register of disability service providers is separate to the register of authorised program officers kept by the Senior Practitioner and referred to in sections 139(3) and 190(3) of the Act.

The current register was updated in August 2017. For more information, see in Related resources.

  • Registration requirements for NDIA disability service providers

    The Commonwealth and Victorian Governments have agreed that quality and safeguards are important to effectively support the phasing of service providers to the National Disability Insurance Scheme (NDIS). NDIS participants in Victoria and the community need to be confident that NDIS registered providers are capable of delivering services that are high quality and safe.

    All governments and the National Disability Insurance Agency (NDIA) are working on the design of a nationally consistent quality and safeguarding framework. Existing Victorian and Commonwealth quality and safeguarding arrangements will apply until the new framework, including agreed roles and responsibilities, is implemented.

    Quality and safeguards

    In Victoria, a pre-requisite for NDIS registration is achieving and maintaining status as a Victorian approved NDIS provider.  To gain status as a Victorian approved NDIS provider, organisations must comply with Victoria’s quality and safeguarding requirements. This includes registration under the Disability Act 2006 (Act) for NDIS providers:

    • Delivering NDIS registration groups in scope of registration under the Act and
    • Considered a disability service provider within the definition of the Act, that is providing services only to people with a disability.

    For a list of NDIS registration groups in scope of registration under the Act, refer to the Department of Health and Human Services’ Policy, Procedures and Forms for the Registration of Disability Service Providers registered/registering with National Disability Insurance Agency.

    Policy, procedures and forms for the registration of National Disability Insurance Scheme disability service providers - updated December 2016 (word)

    Human Services Standards self-assessment report and quality improvement plan for service providers operating under National Disability Insurance Agency - updated July 2016 (word)

    Compliance requirements

    NDIS providers registered under the Act are required to comply with the Victorian Quality and Safeguards Working Arrangements for Transition (Agreed between the Victorian Government, Commonwealth Government and the National Disability Insurance Agency, June 2016).

    Human Services Standards

    At the time of application for initial registration under the Act, NDIS providers are required to submit a completed Self-assessment report and quality improvement plan, along with the File audit tools, to demonstrate capacity to meet the Human Services Standards (Standards) (gazetted as Department of Health and Human Services Standards). These form part of the Approved forms for the application process.  At its discretion, the department may request from the NDIS provider additional evidence for the purpose of registration.

    Where an NDIS provider does not demonstrate capacity to comply with the Standards, the department may refuse the initial application for registration. Refusal by the department will result in notification to NDIA and loss of status as a Victorian approved NDIS provider for NDIS registration groups in scope of the Act.

    A newly registered disability service provider will be required to undertake an independent review against the Standards within 12 months of its registration, unless accreditation against the Standards has already been achieved.

    An NDIS provider not delivering services at the time an independent review is due will be unable to meet the Standards, which may result in revocation of registration under the Act and loss of status as a Victorian approved NDIS provider for NDIS registration groups in scope of the Act.

    See Human Services Standards for the Staff, volunteer and carer file audit tool and Client file audit tool.