Independent review themes report April 2019 to September 2019

The Human Services Standards (Standards) (gazetted as the Department of Health and Human Services Standards) consist of the four service delivery standards as well as the governance and management standards of a service provider’s chosen department-endorsed independent review body (IRB).
This report relates to audits/surveys/reviews (reviews) undertaken by the Department of Health and Human Services (department) endorsed IRBs against the department’s Human Services Standards.
The purpose of the independent review themes report is to capture a high level overview of key themes arising from independent reviews.
Data for this report was collated from a survey completed by seven of the eight department endorsed IRBs and focuses on themes rather than specific incidences.
A certification/accreditation review is undertaken every three years and a surveillance/mid cycle review is undertaken every 12 or 18 months, depending on the governance and management standards chosen.
Survey data is collected and published twice a year. This sixth independent review themes report is for the period 1 April 2019 to 30 September 2019.