Multiple and Complex Needs Initiative

The Multiple and Complex Needs Initiative (MACNI) is a time-limited specialist service for people 16 years and older, who have been identified as having multiple and complex needs. This includes people with combinations of:

  • Mental illness
  • Substance abuse issues
  • Intellectual impairment
  • Acquired brain injury 
  • Forensic issues.

Often these individuals pose a risk to themselves and to the community.

MACNI's primary purpose is to facilitate better coordination of supports and services to people with complex needs, deliver holistic care and prevent further escalation of need.  Participation in MACNI is voluntary.

MACNI is underpinned by the Human Services (Complex Needs) Act 2009. See the Victorian Legislation and Parliamentary Documents website for more information on the Act. 

MACNI is a shared service across the Department of Health and Human Services (DHHS) in partnership with the Department of Justice and Community Safety.

Service provision framework: Complex needs

The Service provision framework: Complex Needs August 2019 provides practice guidance to ensure the consistent and high quality delivery of Complex Needs services across Victoria, including MACNI.

The frame work is effective from August 2019 and will be reviewed annually to reflect continuous improvement developments in complex needs service responses.

A suite of forms and templates that support the framework's implementation can be provided by your local Complex Needs Coordinator (see Contacts).

Care plan coordination: A guide for service providers on the Multiple and Complex Needs Initiative

Care plan coordination is a critical component of Multiple and Complex Needs Initiative.

The appointment of a care plan coordinator aims to address existing concerns that service responses to people with multiple and complex needs are often crisis-driven, unplanned and uncoordinated. The specific focus of the coordination role is on improving cross-sector coordination, planning and collaboration for the multiple and complex needs target group

Care plan coordination: A guide for service providers on the Multiple and Complex Needs Initiative (word)

Contacts
Complex Support and Systemic Improvement Team
03 9096 2523
Complex.support.systeimc.improvement.statewide@dhhs.vic.gov.au

Contact a Complex Needs Coordinator in your local area.

West Division

  • Ballarat - 03 5333 6530
  • Footscray- 03 9275 7222
  • Sunshine - 03 9229 4100
  • Geelong - 03 5226 4540
  • Warrnambool -  03 5561 9444

North Division

  • Bendigo - 03 5434 5555
  • Fitzroy - 03 9412 5330
  • Mildura - 03 5022 3111

East Division

  • Box Hill - 03 9843 6000
  • Wangaratta - 03 5722 0555
  • Ringwood - 03 9871 5199
  • Shepparton - 03 5832 1500

South Division

  • Dandenong - 03 8765 7575
  • Frankston - 03 9784 3100
  • Warragul - 03 5624 0600
  • Sale  - 03 5144 9100