Registration requirements for disability service providers

The register of disability service providers identifies the disability service providers that are required to comply with the conditions and provisions of the Disability Act 2006.

In most cases, the requirement to apply for registration as a disability service provide will be stipulated as a condition of funding.

Entities that apply for initial registration under the Act must demonstrate their capacity to comply with the Human Services Standards (gazetted as Department of Health and Human Services Standards). This is done through our online self-assessment tool.

Registered organisations are required to demonstrate compliance with the standards at the time of renewal of registration.

Service providers must also undertake an independent review within 12 months of initial registration.

The registration policies (updated October 2018) found in related resources on this page, provide important legislative and policy requirements for disability service providers.

Register of disability service providers

Section 46 of the Disability Act 2006 requires us to keep and make publicly available a register of disability service providers.

The register is a list of organisations that deliver services specifically to persons with a disability. The details required to be kept on the register include the disability service providers:

  • Name
  • Address
  • Contact details.

The register of disability service providers is separate to the register of authorised program officers kept by the Senior Practitioner and referred to in sections 139(3) and 190(3) of the Act.

The current register was updated in February 2019. For more information, see Related resources.

  • Registration requirements for NDIA disability service providers

    The Commonwealth and Victorian Governments have agreed that quality and safeguards are important to effectively support the phasing of service providers to the National Disability Insurance Scheme (NDIS). NDIS participants in Victoria and the community need to be confident that NDIS registered providers are capable of delivering services that are high quality and safe.

    All governments and the National Disability Insurance Agency (NDIA) are working on the design of a nationally consistent quality and safeguarding framework. Existing Victorian and Commonwealth quality and safeguarding arrangements will apply until the new framework, including agreed roles and responsibilities, is implemented.

    Quality and safeguards

    In Victoria, a pre-requisite for NDIS registration is achieving and maintaining status as a Victorian approved NDIS provider.  To gain status as a Victorian approved NDIS provider, organisations must comply with Victoria’s quality and safeguarding requirements. This includes registration under the Disability Act 2006 (Act) for NDIS providers:

    • Delivering NDIS registration groups in scope of registration under the Act and
    • Considered a disability service provider within the definition of the Act, that is providing services only to people with a disability.

    For a list of NDIS registration groups in scope of registration under the Act, refer to the Department of Health and Human Services’ Policy, Procedures and Forms for the Registration of Disability Service Providers registered/registering with National Disability Insurance Agency.

    Policy, procedures and forms for the registration of National Disability Insurance Scheme disability service providers - updated October 2018 (word)

    Compliance requirements

    NDIS providers registered under the Act are required to comply with the Victorian Quality and Safeguards Working Arrangements for Transition (Agreed between the Victorian Government, Commonwealth Government and the National Disability Insurance Agency, June 2016).

    Human Services Standards

    At the time of application for initial registration under the Act, NDIS providers are required to complete the online self-assessment tool that incorporates a:

    • Self-assessment (including a quality workplan)
    • Supplementary commentary report
    • File audit tool (incorporating staff, volunteer, carer and client audit tools)
    • Registration application form.

    The department will provide access to organisations needing to complete the online self-assessment tool.

    The documents are required to demonstrate capacity to meet the Human Services Standards (Standards) (gazetted as Department of Health and Human Services Standards) and form part of the Approved forms for the application process.  

    At its discretion, the department may request from the NDIS provider additional evidence for the purpose of registration.

    Where an NDIS provider does not demonstrate capacity to comply with the Standards, the department may refuse the initial application for registration. Refusal by the department will result in notification to NDIA and loss of status as a Victorian approved NDIS provider for NDIS registration groups in scope of the Act.

    Please note the department will cease taking applications for NDIS purposes on 1 March 2019. Incomplete or invalid applications will not be accepted. Applications that are not finalised with the department and the NDIA before 30 June 2019 will not have that application transferred to the NDIS Quality and Safeguards Commission. New providers may wish to wait and apply with the NDIS Quality and Safeguards Commission from 1 July 2019 to avoid any unnecessary duplication or effort. Further information regarding transition to the NDIS Commission is available on the NDIS Victorian Government website.

    A newly registered disability service provider is currently required to undertake an independent review against the Standards within 12 months of its registration, unless accreditation against the Standards has already been achieved. Due to full transition to NDIS occurring from 1 July 2019, the NDIS Quality and Safeguards Commission will advise registered providers of the ongoing registration and audit requirements after 1 July 2019.

    An NDIS provider not delivering services at the time an independent review is due will be unable to meet the Standards, which may result in revocation of registration under the Act and loss of status as a Victorian approved NDIS provider for NDIS registration groups in scope of the Act.

    See Human Services Standards for the Staff, volunteer, carer and client file audit tool.