Tenancy management manual

The purpose of the Tenancy management manual is to outline the processes by which the we manage public housing tenancy related matters.

The procedures in the Tenancy management manual should be read in association with the policy. Where appropriate, referral should be made to other housing manuals and documents to ensure the intent of the policy is achieved when administering procedures.

Mutual Swaps - update

Please note that Mutual Swap program is being reviewed and the related database analysed for current applications. In the meantime, staff should request a Mutual Swap applicant to complete a 'Register of Interest' application form for the Victorian Housing Register in addition to a 'Mutual Swap Interest' form in the first instance.